You have the right to raise a complaint about my work, and to have it handled independently of me. This is how that works.

1. Talk to me first
Most things can be resolved in the room. If something I did or said didn’t sit right, or the way we’re working isn’t helping, say so. That conversation is often useful in itself, and I’d rather have it than not.

2. An independent complaints officer
If we don’t resolve it together, you can report it to Erisietsmisgegaan.nl, the organisation that handles complaints for my practice. An independent complaints officer will hear both sides and look for a resolution. This costs you nothing.

3. Mediation
If you’d like, a mediation meeting can be arranged.

4. The disputes committee
If no resolution is found, you can bring your complaint before the recognised disputes committee. Their decision is binding.

Where to report: erisietsmisgegaan.nl/onvrede-melden
Telephone: +31 (0)35 20 31 585
Email: info@erisietsmisgegaan.nl